Operations Officer – Arnhem Land

Mission Aviation Fellowship (MAF) is an organisation using light aircraft to deliver help and hope in Jesus’ name in over 30 developing countries. For more than 75 years, MAF has been transporting patients, relief workers, produce and medical supplies to the world’s remotest regions and places of deepest human need – places where flying is not a luxury but a lifeline.

One of these places is Arnhem Land, a historical region of the Northern Territory of Australia. It is also a vast wilderness area, defined by rocky escarpments, gorges, rivers and waterfalls.

MAF has served the people of Arnhem Land for over 45 years by sharing God’s love through aviation and technology. In Arnhem Land, MAF operates eight aircraft to over 60 different airstrips throughout this region. MAF delivers basic supplies, enables education, health care and development, and supports the local community throughout the region through professional Aviation services.

Currently, we have a need for a Operations Officer to join our team.

Responsibilities

As the ideal candidate, you will have administration and customer service experience as you are required to maintain a customer focused attitude at all times. You will be a great communicator able to communicate clearly across cultural and geographical boundaries, as you assist customers by phone, email and in-person concerning flight reservations and freight. You will need to liaise with customers to provide accurate flight quotations and keep customers informed about any changes or delays to their flight.

In this role, you will assist with general operations by working with pilots to check in passengers, process payments and purchase orders, collating post-flight data and creating customer invoices. You will also reconcile cash docket books, credit card receipts to remittances, being responsible for the creation of customer invoices and oversee petty cash.

You must be physical capable of helping with the loading and unloading small aircraft.

Qualifications, Skills & Experience

Essential:
– Computer literacy
– Excellent communication skills (able to communicate clearly across both geographical and cultural boundaries)
– Ability to plan and organise effectively
– Two-three years administrative and customer service experience
– Working knowledge of Microsoft Office
– Physically capable of loading and unloading small aircraft.

Desirable:
– General aviation experience
– Some financial experience
– Dangerous Goods Awareness / Acceptance Certificate

**NOTE: This position is only open to those with current ‘rights to work’ in Australia due to Immigration restrictions. As part of the recruitment process, a Criminal History check will be required for the successful applicants. You will also need to comply with the Northern Territory Governments entry standards at your own cost**